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Dozens of hospitality industry technology providers released new and updated products this week during HITEC, the Hospitality Industry Technology Exposition and Conference, which took place in Charlotte.

The event convened more than 5,000 hospitality, technology, and financial professionals for education, product demonstrations, and networking.

Here is a roundup of some of the notable news from some of the more than 300 exhibitors:

  • Shiji has launched its Content Hub, a platform that sources, curates, manages, and automates the distribution of content for hotels.

    The system centralizes content management across a variety of types, including visual, textual, amenities, facilities, taxes, and policy content, reducing errors and improving the experience for guests.

    Shiji said the Content Hub is the result of requests from its customers for a solution to solve their content challenges and has been developed over the last two years in partnership with some of those customers.

  • Amadeus is adding a chatbot to its Agency360 Plus data tool for hoteliers as part of its strategy to incorporate generative artificial intelligence into its business intelligence products.

    The Amadeus Advisor chatbot has been built in partnership with Microsoft and is powered by its Azure OpenAI service. Hoteliers can use the tool to quickly get answers to questions related to things such as the average daily rate, room nights, or revenue pipeline.

  • This is a transformational step forward in our offering to provide more intelligent and responsive technology, an improved user experience, and remove the need for hoteliers to manually comb through data,” said Michael Yeomans, senior vice president of business intelligence and data solutions for hospitality at Amadeus.

    “The tool quickly presents complex information in a simple and easy-to-understand format, freeing up time for hoteliers to focus on more strategic initiatives that drive revenue.”

  • Zucchetti North America has launched updates to its central reservation system and booking engine solutions. The company said the solutions will help chain hotels enhance conversions and maximize revenue through their direct channels.

    The company has added new reservation management functionality to its Vertical Booking CRS to help hoteliers manage rates, payment policies, discounts, and corporate contracts across their entire portfolio of properties.

    The Booking Engine has new booking conversion tools and enables guests to search for a room across every property in a chain and then filter those results to find the suitable hotel.

  • DerbySoft and IDeaS announced a partnership that will see IDeaS’ G3 Revenue Management System integrated with DerbySoft’s Property Connector distribution solution.

    The companies said the partnership will enable properties to maximize their revenue potential, streamline operations, and make smarter, data-backed decisions that help them stay competitive.

    “This collaboration is poised to revolutionize the way our hotel partners manage their operations, pricing, and distribution strategies,” said Duane Overgaard, president of connectivity and senior vice president at DerbySoft.

    “By simplifying complexities and enhancing efficiency, our joint solution empowers hoteliers to optimize revenues and deliver exceptional guest experiences. We are deeply committed to continuous innovation and are confident that this integration will set a new standard in hospitality technology.”

  • Otelier, a performance optimization platform for hospitality, has released new features and enhanced functionality in its business intelligence software, IntelliSight.

    The company said the updated solution will help those working in revenue management, operations, finance, and accounting have better insights to make smart business decisions quickly.

    “IntelliSight has been rebuilt on a modern cloud architecture, leveraging best-in-class capabilities developed over several years,” said Niki Johnson, chief product officer at Otelier. “With a focus on integrations with the systems hoteliers rely on most, our team has spent countless development hours improving the capabilities, including normalizing data streams and upgrading the user interface, based on direct feedback from hotel owners and operators.”

    The company said it is working to make use of analytical artificial intelligence models and generative AI to enable “a new world of predictive and prescriptive analytics and automation.”


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Ahmed Mainul

My self Ahmed Mainul Mondal, and I'm the founder of the hospitality career profile website. I'm writing blogs and news posts as per user preferences.


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